Refund Policy

Once paid plans launch, OpusGen AI intends to offer monthly subscription plans (Basic and Pro, priced as shown on our pricing page at that time). The following will apply from that point on:

7-day satisfaction guarantee (first-time subscribers): If you are a first-time subscriber to a paid plan and are not satisfied with the Service, you may request a full refund within 7 days of your initial payment. This applies to your first subscription charge only.

Renewal charges: Subscription fees are charged automatically at the start of each billing period. Renewal charges are non-refundable. It is your responsibility to cancel your subscription before the renewal date if you do not wish to continue.

Cancellation: You may cancel your subscription at any time from your Account Settings. Cancellation takes effect at the end of the current billing period — you will retain access to paid features until that date. No partial refunds are issued for unused days in a billing period.

• Subscriptions cancelled mid-period are not refunded for the remaining days.
• Downgrading from Pro to Basic or Free mid-period does not trigger a refund.
• Refunds are not available for plans purchased during promotional or discounted pricing periods.

Monthly subscription credits: Credits included in your monthly plan are not refundable and do not roll over to the next billing cycle. Unused monthly credits expire at the end of each billing period.

One-time credit packs (add-ons): Credits purchased as one-time add-on packs do not expire and are non-refundable after purchase, except in cases of technical failure (see Section 3).

Failed generations: If a generation fails due to a technical error on our end and credits were deducted, those credits will be automatically restored to your balance within 24 hours. If automatic restoration does not occur, please contact support.

If you experience a sustained service outage or a persistent technical issue that prevents you from using the Service you paid for, you may be eligible for a pro-rated credit or refund based on the downtime duration:

• Outages of less than 4 hours: no refund, but credit may be offered at our discretion.
• Outages of 4–24 hours: pro-rated credit applied to your account for the affected period.
• Outages exceeding 24 hours: pro-rated refund or credit at your choice.
• Scheduled maintenance windows published in advance do not qualify for refunds.

To report an issue, email opusgenai.official@gmail.com with your account email and a description of the problem.

If you were charged an incorrect amount (e.g., charged twice, wrong plan amount), we will investigate and correct the error promptly. Billing errors are eligible for a full refund regardless of when they are reported, provided you notify us within 90 days of the charge.

To report a billing error, email opusgenai.official@gmail.com with your account details and the relevant charge information.

To request a refund, follow these steps:

• Step 1: Email opusgenai.official@gmail.com with the subject line 'Refund Request — [your account email]'.
• Step 2: Include your account email, the charge date, the amount, and the reason for your request.
• Step 3: Our team will review your request and respond within 3 business days.
• Step 4: Approved refunds are processed back to your original payment method within 5–10 business days.

Once billing is live, approved refunds will be processed through our payment processor and will appear on your statement as a reversal of the original charge. Processing times may vary depending on your bank or card issuer.

We ask that you contact us directly before initiating a chargeback with your bank. Chargebacks that are filed without first contacting our support team may result in account suspension pending investigation.

Fraudulent chargebacks may result in permanent account termination and referral to fraud prevention services.

Depending on your location, you may have additional statutory rights under consumer protection laws. This refund policy does not override any rights you have under applicable local law.

• EU/UK consumers: 14-day right of withdrawal may apply to digital services under the Consumer Rights Directive. This right is waived when you begin using the Service during the withdrawal period.
• Australian consumers: Rights under the Australian Consumer Law (ACL) apply in addition to this policy.
• US consumers: State-specific consumer protection laws may apply.

For refund requests, billing questions, or disputes: